Troubleshooting

Articles

How do I enable Flash Player in Safari?
The Flash Player plugin is required for some Education Perfect pages to work.  There are a few extra steps to enable Flash in the Safari web browser on a Mac How to check whether Flash is installed From the menu, choose Safari > Prefer...
Why have my students lost points?
Your students definitely shouldn't be losing points! There are a few reasons why this could appear to be the case, which we've outlined below. The students are getting their Competition and Full-Year scores mixed up  Depending on whet...
Why is Education Perfect Dash unavailable?
Most lists support Education Perfect Dash automatically, but there are a few reasons that an activity isn't able to be played in Dash.  There aren't enough automatically-marked questions Dash draws on the quick, automatically-marked q...
Why can't I record my voice?
Learn how to ensure that your device can record your voice in Education Perfect. There are several reasons you might not be able to record your voice in Education Perfect:  You haven't given us permission to record your voice Your mic...
What domains does Education Perfect use?
Education Perfect uses a number of subdomains for data transfer. If you're having trouble connecting to Education Perfect, especially at school, whitelisting these domains might help. For best results, please whitelist *.educationperfect.com ...
How do I enable Flash Player for Chrome?
The Flash Player plugin is required for some Education Perfect pages to work.  There are a few extra steps to enable Flash in the Chrome web browser. You will see a warning message if Flash is disabled in your browser. If you don't see thi...
Why can't I hear sound on the iPad app?
Learn how to ensure that your device can play sound in Education Perfect. If you're using the latest version of the Education Perfect iPad app and you're unable to hear sounds, there are a few things you can do that might help. Ensure ...
Why am I getting server connection errors?
Server connectivity issues are difficult to diagnose because of the number of variables that could be at fault. Here are some common fixes that you can try. Provided that your school hasn't been set up with single sign-on , you should be able ...
Why can't I log in?
If you're unable to log in to your account, there are a few things you can try to get back on to Education Perfect. Official Log In Page To begin with, assure you are logging in at the right place. You may have the wrong URL saved to your brow...