Why can't I hear sound on the iPad app?

Learn how to ensure that your device can play sound in Education Perfect.

If you're using the latest version of the Education Perfect iPad app and you're unable to hear sounds, there are a few things you can do that might help.

Ensure the sound is turned on in the app

Inside of an activity, tap on the sound icon and select Sound on in the drop-down menu.

Ensure your iPad isn't muted

There are a few ways the sound can be toggled off on an iPad:

  • Press the volume-up button on the right-hand side of the iPad and ensure that the sound isn't turned all of the way down.
  • If your device has a side switch that is bound to the mute function, ensure that it is switched off.
  • Swipe up from the bottom of the screen to open the to open the Control Center draw and ensure that the iPad isn't muted by tapping the bell icon. 

 Clear the app from memory

If the app has been open for a long period of time, force-quitting the app from the app-switcher or restarting the iPad might fix the sound issue.

 

If none of these solutions work, send an email to support@educationperfect.com with your username, device and browser details and a brief description of the issue you're experiencing and our Customer Support Team will be able to investigate further.

iPad 2s and earlier models aren't officially supported by the Education Perfect app and, as a result, there may be compatibility issues with these devices.